Refund Policy

Last updated: December 7, 2024

Overview

At Gesture Controlled Music Player, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds and returns of our premium features and services.

Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • Technical issues that prevent the app from functioning properly
  • Premium features not working as described
  • Accidental purchases made by children or unauthorized users
  • Duplicate purchases of the same premium feature
  • Purchase made within the last 30 days

Refund Timeframes

Premium Features

  • 30-day refund period: Full refund available within 30 days of purchase
  • After 30 days: Refunds considered on a case-by-case basis

Subscription Services

  • Monthly subscriptions: Cancel anytime, refund for unused portion
  • Annual subscriptions: 30-day full refund, then prorated refund
  • Free trial: Cancel before trial ends to avoid charges

Non-Refundable Items

The following are generally not eligible for refunds:

  • Free features and basic app functionality
  • Purchases made more than 90 days ago
  • Refunds requested after extensive use of premium features
  • Changes of mind without technical issues
  • Purchases made through unauthorized third parties

How to Request a Refund

Step 1: Contact Support

Before requesting a refund, please contact our support team. Many issues can be resolved without a refund:

  • Email: support@gesturemusicplayer.com
  • Subject: Refund Request - [Your Issue]
  • Include: Order ID, device information, description of the problem

Step 2: Platform-Specific Refunds

Apple App Store

  • Visit reportaproblem.apple.com
  • Sign in with your Apple ID
  • Find your purchase and select "Report a Problem"
  • Follow Apple's refund process

Google Play Store

  • Open Google Play Store app
  • Go to Menu → Account → Order history
  • Find your purchase and select "Request a refund"
  • Follow Google's refund process

Refund Process

Once we approve your refund request:

  1. We will process the refund within 5-7 business days
  2. Refunds are issued to the original payment method
  3. You will receive an email confirmation
  4. Bank processing may take additional 3-10 business days
  5. Premium features will be disabled after refund processing

Partial Refunds

In some cases, we may offer partial refunds:

  • For subscription services used beyond the trial period
  • When technical issues affected only part of the service period
  • For good faith consideration of unique circumstances

Dispute Resolution

If you're not satisfied with our refund decision:

  • You can appeal the decision by contacting our management team
  • Provide additional documentation or evidence
  • We will review your case within 10 business days
  • Final decisions will be communicated in writing

Prevention Tips

To avoid the need for refunds:

  • Try our free version before purchasing premium features
  • Read feature descriptions carefully
  • Use parental controls to prevent accidental purchases
  • Keep your payment information secure
  • Contact support for help before making a purchase

Customer Satisfaction Guarantee: We're committed to your satisfaction. If you experience any issues, please contact us first – we're here to help!

Contact Information

For refund requests and questions:

Email: refunds@gesturemusicplayer.com

Support: support@gesturemusicplayer.com

Phone: +1-555-GESTURE (435-8873)

Hours: Monday-Friday, 9 AM - 6 PM EST